Privacy Policy

Privacy Policy for KellyKettle.com
Updated - Effective date: 01/08/2026
Data controller: Kelly Kettle Company, Newtown Cloghans, Ballina, Co. Mayo, Ireland
Contact: info@kellykettle.com | UK: 020 33931136 | Ireland/Europe: 096 54105 / +353 96 54105

1. Introduction
This Privacy Policy explains how Kelly Kettle Company (“we”, “us”, “our”) collects, uses, stores, and shares personal information when you visit or use our website kellykettle.com (the “Site”), place an order, contact us, or otherwise interact with us online.

We operate our e‑commerce store on the our own secure, dedicated platform and use third‑party services including Stripe (payments), Google Analytics, Microsoft Advertising (Bing), and server‑side tagging to support our operations and analytics. Our systems are protected by Sucuri Firewall & Protection and an extra level on our dedicated server.

2. Information We Collect
2.1 Information you provide directly
We may collect the following personal data when you:

Place an order or make a purchase

Create an account or subscribe to newsletters/promotions

Submit a warranty or customer service request

This may include:

Name

Billing and shipping address

Email address

Phone number

Payment information (processed securely by Stripe; we do not store full card details on our servers)

Order details and purchase history

Any other information you choose to provide in messages or forms

2.2 Information collected automatically
When you visit the Site, we and our service providers may automatically collect:

IP address and device information (browser type, operating system, device identifiers)

Pages visited, time and date of visits, referring URL

Approximate location data derived from IP address

Cookies and similar tracking technologies used by Google Analytics, Microsoft Advertising (Bing), and SST.

3. How We Use Your Information
We use your personal data for the following purposes:

To process and fulfil your orders, including payment, shipping, and delivery

To communicate with you about your order, account, or inquiries

To provide customer support and handle warranty or returns requests

To send you service-related communications (e.g., order confirmations, shipping updates, security notices)

To send marketing communications (e.g., newsletters, promotions) where you have opted in or where permitted by law
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To analyse Site usage and performance using Google Analytics, Microsoft Advertising (Bing), Server-Side Tagging

To improve our Site, products, and services, including analytics, testing, and personalisation

To detect, prevent, and investigate fraud, security incidents, and other illegal activity

To comply with legal obligations (e.g., tax, accounting, consumer rights)

4. Legal Basis for Processing (GDPR)
Where the GDPR applies, we process your personal data on the following legal bases:

Performance of a contract: To process your orders and provide our services via Stripe

Consent: For marketing communications and certain cookies/tracking where required by law (e.g., analytics and advertising cookies via Google Analytics, Bing, and SST

Legitimate interests: For Site security, fraud prevention, analytics, and improving our services, provided your rights do not override those interests

Legal obligation: To comply with applicable laws (e.g., tax, accounting, consumer protection)

You may withdraw consent at any time (e.g., unsubscribe from marketing emails or adjust cookie settings) without affecting the lawfulness of processing before withdrawal.

5. Cookies, Analytics, and Advertising
We use cookies and similar technologies via the system and our Server‑side Tagging to:

Enable core Site functionality (e.g., shopping cart, session management)

Remember your preferences and settings

Analyse Site usage and performance using Google Analytics

Support advertising and conversion tracking via Microsoft Advertising (Bing) and related tools

5.1 Google Analytics
We use Google Analytics to understand how visitors use our Site. Google Analytics places cookies on your device to collect information such as pages visited, time spent, and referral source. This data is used to generate reports that help us improve the Site. You can learn more about Google’s privacy practices and opt‑out options here: https://policies.google.com/privacy

5.2 Microsoft Advertising (Bing)
We use Microsoft Advertising (Bing) to measure and optimise advertising campaigns. This may involve cookies and conversion tracking pixels that collect data about your interactions with our Site and ads. More information is available at: https://privacy.microsoft.com/privacystatement

5.3 Server‑Side Tagging
We implement server‑side tagging, which allows us to manage and route tracking data (e.g., to Google Analytics, Microsoft Advertising) through our own server infrastructure. This helps us control what data is shared, apply transformations, and enhance security.

You can manage cookie and tracking preferences through your browser settings and any cookie consent tool we provide. Disabling certain cookies may affect Site functionality and your experience with personalised content and ads.

6. Payment Processing (Stripe)
We use Stripe to process credit and debit card payments. When you make a purchase, your payment information is transmitted securely to Stripe. We do not store full card numbers or CVV codes on our servers. Stripe’s processing is governed by its own privacy policy: https://stripe.com/privacy

7. Sharing and Disclosure of Your Information
We do not sell your personal data. We may share your information with:

Payment processors: Stripe, to process payments securely

Analytics and advertising providers: Google Analytics, Microsoft Advertising (Bing), and Server‑side tagging to analyse usage and optimise marketing

Service providers: Shipping carriers, IT and hosting providers, customer support tools, email/SMS providers, who process data on our behalf under contractual obligations

Legal authorities: Where required by law, regulation, legal process, or to protect our rights, safety, or property, or that of others

Business transfers: In connection with a merger, acquisition, or sale of assets, where your data may be transferred as part of the transaction (you will be notified of any material change)

All third-party processors are required to protect your data in accordance with applicable laws and our instructions.

8. International Data Transfers
Your data may be transferred to and processed in countries outside your country of residence, including countries that may not provide the same level of data protection (e.g., United States for Google, Microsoft, Stripe, and SST. Where this occurs, we implement appropriate safeguards, such as:

Standard Contractual Clauses approved by the European Commission

Other legally approved transfer mechanisms (e.g., EU–US Data Privacy Framework where applicable)

9. Data Retention
We retain your personal data only for as long as necessary to:

Fulfil the purposes described in this policy

Comply with legal obligations (e.g., tax, accounting, warranty periods)

Resolve disputes and enforce our agreements

For example, order and transaction data is typically retained for the duration of the warranty period and any legally required retention periods.

Analytics and advertising data may be retained in aggregated or pseudonymised form for longer periods to support trend analysis and campaign optimisation.

10. Your Rights
Depending on your location, you may have the following rights:

Access to your personal data

Correction of inaccurate or incomplete data

Deletion of your data (subject to legal exceptions)

Restriction or objection to certain processing

Data portability (receiving your data in a structured, commonly used format)

Withdrawal of consent where processing is based on consent

To exercise these rights, contact us at info@kellykettle.com or using the contact details in Section 13. We may need to verify your identity before responding.

You can also manage certain analytics and advertising preferences via:

Google Analytics opt‑out: https://tools.google.com/dlpage/gaoptout

Microsoft Advertising privacy controls: https://privacy.microsoft.com/privacystatement

11. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

Secure transmission (HTTPS)

Access controls and role-based permissions within the system

Secure payment processing via Stripe

Server‑side tagging to better control and secure tracking data flows

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

12. Children’s Privacy
Our Site is not intended for children under 16 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal data from children. If we become aware that we have collected such data, we will take steps to delete it.

13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: info@kellykettle.com

Phone:

UK: 020 33931136

Ireland/Europe: 096 54105 / +353 96 54105

Address:
Kelly Kettle Company
Newtown Cloghans, Ballina
Co. Mayo, Ireland

You may also contact your local data protection authority if you have unresolved concerns.

14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on the Site with a new effective date.