Shipping Information
UK & Ireland
- We ship all orders within 1 working day (Monday - Friday). Delivery/Transit times are normally 1-3 working days (Tracked) on all Kettle and Kettle 'Kit' Orders.
- FREE STANDARD DELIVERY on all Kettle & Kettle Kit orders within the U.K. and IRELAND.
- Spend > £75 / €90 for FREE DELIVERY on all other items.
- For 'Next Day Delivery' in U.K. & Ireland, orders need to be placed before 12:00 hrs. 'Next Day' = Next Working Day. Weekend Delivery is not guaranteed.
Orders placed over the weekend will ship on the following Monday (unless it's a Bank/National Holiday). - 'Next Day' applies to the Island of Ireland & mainland U.K. only. The Islands may take up to 3 working days.
- Bank Holidays are not working days.
- Smaller items are shipped standard mail - usually No Tracking. So, please allow between 3-5 working days for these smaller items to be delivered.
There are no additional Customs charges / Duties on deliveries within the U.K. and Ireland.
Europe | E.U.
- We ship all orders within 1 working day. Delivery/Transit times are normally between 3-5 working days for all Kettle and 'Kits' (Tracked)
- Spend > £75 / €90 for FREE DELIVERY to: Belgium, France, Deutschland, Luxembourg & Netherlands.
- We provide REDUCED DELIVERY RATES to all other European destinations.
- Smaller items are shipped using Priority Airmail (No tracking) so, please allow at least 10 working days for these smaller items to be delivered.
- We ship from within the E.U., so there are no additional Customs charges / Duties on deliveries within the E.U. region.
Rest of the World | Outside of the E.U.
- We ship all orders within 1 working day, Delivery/Transit times are normally between 5-10 working days.
- We ship internationally using DPD Couriers (Europe only), Standard Airmail or UPS (Europe, Canada, New Zealand, etc.)
- All displayed prices include VAT (sales tax) @ 20%. However, when shipping to a destination outside of the E.U., this sales tax is NOT Charged. Hence, the price of the actual item itself will reduce by 20% when you update the shopping cart with the shipping destination.
- Please ensure there is someone at the deliver address to receive the parcel.
- Alternatively, you may be able to order from some of our International Sites - see below.
When you add a product to the shopping Cart, you will be asked to enter your destination to get the 'actual shipping' charge for the items in your cart.
Simply select your country to get a quote which will display as follows:
Example: Standard Economy £4.50
If happy, select the rate, update total and check out.
NOTE: Where possible, please provide a business address for delivery. Parcels are delivered during normal working hours and a signature is normally required.
Approximate Delivery Times in Working days:
UK & Ireland .... 1-3 days ('next day' delivery option is available)
Europe ............. 3-6 days
U.S., Canada, Australia & Rest of the World .......approx 5-10 days (Airmail)
Note: If ordering outside of Europe....for your local currency and fast shipping to:
U.S. : please order via www.kellykettleusa.com
Canada: please order via www.kellykettle.ca
Japan: please order via www.kellykettle.jp
Australia: please order via www.kellykettle.com.au
South Korea: please order via www.kellykettle.kr