Warranty Service

TWO YEAR LIMITED WARRANTY


If you are not completely satisfied with the quality of the materials or the workmanship of your Kelly Kettle, you may return it UNUSED within 10 days from the date you purchased your Kettle (your purchase date) and we will provide a replacement Kettle.

Subject to the limitations below, we, the Kelly Kettle Company, warrant that the Kelly Kettle you have purchased is free from defects in materials and workmanship and that your Kettle will function as intended for a period of two (2) years from your purchase date under normal and proper use, so long as it is properly maintained as specified in the Operating Manual.


This Limited Warranty applies only to the original purchaser of the Kettle and is not transferable.


Under this Limited Warranty, we will provide replacement for a component we find to be defective in materials or workmanship and our costs of labor associated with the repair of the Kettle. Any component we replace will be covered by the initial two (2) year warranty period applicable to the Kettle you originally purchased. You are responsible and shall pay for all shipping costs required to obtain Warranty Service.


This Limited Warranty DOES NOT cover damages or defects caused by improper use, abuse, misuse, accident, impact, negligence, improper maintenance or storage, contamination and deterioration due to water or other liquids, sand, insect infestation or acts of God. Also, this Limited Warranty DOES NOT extend to those parts of the Kettle that are subject to wear and tear from normal use, such as Stopper, Chain, Handle, and the Fire Base (which may burn out over time).


This warranty is void and of no force or effect if the Kettle purchased has been tampered with, repaired, disassembled, changed, altered, or modified by you or any other persons who we have not authorized in writing to make such repairs.


WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, BEYOND THOSE STATED HERE. ANY REPRESENTATIONS AND WARRANTIES MADE BY ANY PERSON, INCLUDING ANY DEALER OR DISTRIBUTOR OF OUR KETTLES, WHICH ARE INCONSISTENT OR IN CONFLICT WITH THE TERMS OF THIS LIMITED WARRANTY, ARE NOT BINDING ON US AND ARE OF NO EFFECT. 

OUR RESPONSIBILITY UNDER THIS LIMITED WARRANTY IS LIMITED TO PROVIDING REPLACEMENT COMPONENTS FOR REPAIR OF THE KETTLE PURCHASED, AS SET FORTH ABOVE. THESE REMEDIES ARE THE SOLE AND EXCLUSIVE REMEDIES FOR ANY BREACH OF WARRANTY. WE HAVE NO LIABILITY AND SHALL NOT BE RESPONSIBLE FOR ANY DAMAGE YOU MAY INCUR FROM NON RECEIPT OF THE KETTLE DUE TO DELAYS IN DELIVERY, PRODUCT FAILURE, FAILURE OF THE KETTLE TO FUNCTION PROPERLY, THE DESIGN OF THE KETTLE OR ITS CONSTRUCTION, OR ANY OTHER CAUSE, WHETHER LIABILITY IS ASSERTED IN CONTRACT, TORT, OR OTHERWISE.


WE ARE NOT RESPONSIBLE FOR INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND RESULTING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, DOWNTIME, GOODWILL, OR DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY. THE EUROPEAN UNION AND SOME COUNTRIES MAY NOT ALLOW OUR EXCLUSION OF IMPLIED WARRANTIES OR MAY OTHERWISE PROHIBIT SOME OF THE RESTRICTIONS ON OUR LIMITED WARRANTY. IF THE LAWS OF ANY SUCH JURISDICTION APPLIES, THEN ALL EXPRESS AND IMPLIED WARRANTIES WHICH SUCH LAWS MAY IMPOSE ON US ARE LIMITED IN SUBSTANCE TO THE MINIMUM REQUIRED SUBSTANCE OF THE WARRANTIES IMPOSED UNDER THE LAWS OF SUCH JURISDICTION, AND THE DURATION OF ANY WARRANTIES SO IMPOSED ARE LIMITED TO THE SHORTER OF THE LIMITED WARRANTY PERIOD OR THE SHORTEST PERIOD ALLOWED UNDER APPLICABLE LAW.


HOW TO OBTAIN WARRANTY SERVICE


If any component of the Kettle proves to be defective during the warranty period applicable to such component, contact our Customer Service Representative to make arrangements for Warranty Service.


Please be prepared to provide our Representative with the following:

(1) Your name, address, telephone number and email address;

(2) Proof of Purchase;

(3) A description of the defective component or Kettle operating problem you want to claim under our Limited Warranty;

(4) Kelly Kettle model.


To reach one of our Kelly Kettle Co. Customer Service Representatives, please call or e-mail

U.K. info@kellykettle.com Tel: 020 33931136

Europe/International: info@kellykettle.com Tel: 00353 96 54105

North America: info@kellykettleusa.com Tel: 208-359-3123

Australia: info@kellykettle.com.au Tel: 02 9979 5735

Japan: info@kellykettle.jp Tel: 072-728-2781


After we receive your Limited Warranty claim, we may require you to return the Kettle to one of our authorized service centers for inspection and repair. You are responsible for ensuring that the Kettle is packaged and shipped in such a way that it arrives to our service center undamaged.

You are responsible for any damage incurred in shipping. After inspection, we will notify you of our determination of whether the defect developed under normal and proper use and whether the Kettle is covered under our Limited Warranty. Provided the defect is deemed to be under warranty, we will, in our sole discretion, repair or replace the defective component(s). We reserve the right to use reconditioned or refurbished serviceable used parts which meet our quality standards for warranty repairs.
Our sole obligation is to repair, replace and/or adjust a defective component. The Warranty Service provided will restore the Kettle to normal operating condition and we have no liability to update any Kettle presented for Warranty Service with any internal or external design or modification which we may have made to our Kettles after the date you purchased the Kettle covered by our Limited Warranty. You are responsible and shall pay for all shipping costs required to obtain Warranty Service.